Owing to the nature of Our business, Excelory has technical systems, business operations, processes and personnel, alliances, affiliations, contracts, and other business relationships with various entities, which may span across the globe and require the exchange of data, including Your personal information, across international borders.
Personal Information Collection
Excelory collects, exports and/or imports, and uses Your personal information to improve Our Websites and Services, and to better serve You and personalize Your experience and interaction with Excelory.
The types of personal information collected by Us may include, amongst others, the following:
- Contact information, such as name, address, telephone numbers, and email addresses, social media handles, etc.
- Financial information, such as your credit/debit card number, bank account number, and/or other billing information, financial background details, spending patterns, etc.
- Government issued identification numbers, and/or other identities.
- Other unique information such as user IDs and passwords, product and service preferences, contact preferences, personal interests, choices and preferences, educational and employment background, and job interest data.
- Behavioural indicators, including website usage patterns.
- Data collected through Automated Data Collecction Tools (explained later in this document).
If you transact with Us based on credit, futuristic and/or faith based commitments, or other crucial scenarios, we may require additional personal information such as copies of identification documents, affidavits and/or other legal documents, banking/financial account information, and other information that We may deem necessary, in Our sole discretion.
If you choose to use any of Our referral programs, We may ask you for personal information of those you refer Our Services to. Such personal details include those listed above and any other contact information required to send your referees an invitation to participate in the program and/or related sales activities.
If you purchase or otherwise show interest in any of Our Services through our Affiliates, resellers, alliances or other business partners, information gathered by them may be passed on to Excelory.
Additionally, your business contacts data may be provided to Excelory by a designated entity within your business or enterprise (such as a member of your IT or Sales department).
Social media features, whether directly provided by Us or not, enable you to share information with your social networks and to interact with Excelory on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the respective social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.
If you post, comment, indicate interest or complaint, or share personal information, including photographs, to any public forum on any of Our Websites, social networks, blogs, or other such forums, please be aware that any information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor Excelory have control over. Excelory is not responsible for the personal information you choose to provide in these forums.
In addition to the information you provide, Excelory may also collect information during your visit to an Excelory website, web-based applications, or a website “powered by” another company on behalf of Excelory, such as websites and services of our alliances or other partners from whom we rebrand and/or resell, through our Automatic Data Collection Tools, which include Web Beacons, Browser Cookies, and Embedded Web Links. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with Excelory websites or “powered by” websites) and product information. Excelory may also use some of these Automatic Data Collection Tools in connection with certain emails and communication sent from Excelory and therefore may collect information using these tools when you open the email or click on a link contained in the email.
Excelory also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, interests, and demographic/profile data. The information Excelory collects from its public or commercial sources may be used along with the information Excelory collects when you visit Excelory Websites. For example, Excelory may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.
Excelory does not knowingly collect information from children under the legal age of 13, and does not target its websites to individuals below the allowed age limit as defined under any law of the concerned country or region. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.
Automatic Data Collection Tools
The following sections provide additional information about commonly-used web technology tools.
Excelory or its service providers utilize cookies when you surf Our Websites or websites where our advertisements appear, and when you make purchases or perform other functions. Accepting the cookies used on Our Websites, websites that are “powered by” another company on Excelory’s behalf, or websites where our advertisements appear may give us access to information about your browsing behavior, which we may utilized by us.
Excelory may use Flash Local Shared Objects (LSOs) to store Flash content information and preferences. LSOs perform functions similar to Browser Cookies and deposit small files onto your computer, which are commonly called Flash Cookies. Flash cookies are different from browser cookies and cookie management tools provided by your browser may not remove Flash cookies. To learn more about Flash Cookies and how to manage the related privacy and storage settings, please visit the Adobe Systems website.
Some Excelory and third-party websites, applications, and HTML-formatted emails use Web beacons, alone or in conjunction with cookies, to compile information about your website usage and your interaction with email, as well as to measure performance on Excelory Websites, applications, and websites “powered by” another company on behalf of Excelory. A web beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed. Depending on the context, web beacons may also refer to content on a third-party server, and may be used by service providers to deliver relevant advertising to you.
You may be able to disable web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from Excelory, we may automatically collect personal information about you. For example, through web beacons and personalized URLs embedded in these emails or newsletters, Excelory can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded web links, see below.
Embedded Web Links
Emails from Excelory, as well as other Excelory Products and Services, may use links designed to lead you to a relevant area on the Web, after redirection through infrastructure owned by or otherwise accessible to Excelory. The redirection system allows Excelory to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.
In emails, such web links may also allow Excelory to determine whether you have clicked a link in an email, and this information about the interaction may be connected to your personal identity. If you do not want Excelory to collect information about the links that you click, you can:
- change your choice about how you receive communications from Excelory (i.e. choose a text-based version of the message where available).
- simply choose not to click links in an email that Excelory sends.
Advertisements and Offerings
Excelory contracts with service providers to place advertisements on websites owned by third parties. In addition, some websites may be “powered by” a service provider to provide Excelory offers on behalf of Excelory. These service providers may send cookies from and use web beacons on these third-party websites and Excelory Websites. The cookies and web beacons may enable Excelory to collect information about the pages you viewed, the links you clicked, and the products, services and associated features that you used.
Device & OS Enabled Features
Excelory may collect, transmit, maintain, process, and use data from and about the devices that are used by the user in availing our services, including computers, mobiles, tablets, and other devices, whether hand-held or otherwise, and the operating system and applications available on the devices. Such data collection may comprise of device-specific parameters, your name, phone number, email address, account settings, information relevant to providing the services and information as designated by you.
When you use location-based services, we may collect, transmit, maintain, process, and use your location and usage data (including both real time geographic information and information that can be used to approximate location) in order to provide location-based and related services, and to enhance your device experience.
You may choose whether or not to provide your personal information to us. If you choose not to do so, you may not be able to take advantage of certain products, services, offers, or options that depend on personal information.
How We Use Your Information
The information collected by Us may be used for various purposes, including but not limited to the following:
- Customer registration, creation of Your Account, profile, and for authorization and authentication;
- Processing product and/or service orders, including payment processing;
- Processing inquiries, requests for information, business proposals, etc.;
- Assisting you in completing business transactions or orders;
- Preventing and detecting security threats, fraud or other malicious activity;
- Communicating with you about products and services;
- Providing and improving services and support;
- Providing promotional offers, new product and services information, and invitations to participate in market research and compliance reviews;
- Personalizing Our Websites and Services;
- Measuring performance and effectiveness of Our Websites, websites “powered by” another company on behalf of Excelory, advertisements and marketing efforts and campaigns, sales and support activities, and other business activities and initiatives;
- Allowing you to participate in contests and surveys, and processing such data;
- Providing subscription services;
- Data warehousing and statistical and other analysis;
- Other business needs that may arise from time to time;
We strive to give you the opportunity to choose your privacy preferences regarding the marketing communications we send. Please see section “Your Privacy Preferences & Choices” of this document.
Credit card information is used only for payment processing and fraud prevention.
Excelory will not be keep your sensitive personal information longer than necessary for providing the services, unless you ask us to retain your information, such as credit card information, for future dealings and ease of access, etc.
How We Share Your Information
Excelory may transfer your personal information to other business entities owned or managed by, or affiliated to. or having a business alliance with Excelory in India and/or elsewhere in the world. By accessing Excelory websites, registering for an account or service, or otherwise providing Excelory with your personal information, you consent to this transfer of your personal information throughout the global Excelory network of entities.
- respond to duly authorized information requests of police and governmental authorities;
- comply with any law, regulation, subpoena, or court order;
- investigate and help prevent security threats, fraud or other malicious activity;
- enforce and protect the rights, properties and business interests of Excelory and/or its subsidiaries; and
- protect the rights and personal safety of Excelory, Our employees, and Third Parties on or using Excelory property, when allowed and in line with the requirements of applicable law.
Circumstances may arise where, whether for strategic or other business reasons, Excelory decides to sell, buy, merge or otherwise reorganize businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such data from sellers. Excelory endeavours to seek appropriate protection for information in these types of transactions.
Your Privacy Preferences & Choices
As part of Our Services and business operations, we may need to provide you with certain communication, such as service announcements and administrative messages, which you may not be able to opt-out of. This includes communication primarily for the purpose of administering order fulfilment, contracts, support, product safety warnings, or other administrative and transactional notices where the primary purpose of these communications is, in Our sole discretion, not promotional in nature.
Excelory gives you the choice of receiving certain product- and service-specific communication, communication that complements our products and services, newsletters and offers, and other communication that we feel may be of interest to you, collectively referred to as General Communication. You can choose not to receive such General Communication from Excelory.
You may opt out of receiving such General Communication by using one of the following methods:
- Click the “opt out” or “unsubscribe” (or equivalent) link available at the bottom of emails, or follow the opt-out instructions included in the emails.
- To unsubscribe from messages delivered to mobile devices, SMS “STOP” or “END” to +91-95459-04400 from your concerned mobile number(s).
- Return to the Web page(s) where you originally registered your preferences, if any, and follow the opt-out instructions.
- Write to us using the Contact Form available on Our Website.
- Write to the postal address of Excelory’s head office, addressing the communication to The Privacy Officer.
Wherever possible, when communicating with us through non-automated means, please provide us your Customer Identity, if any, or your name and contact details, and specific relevant information about the Excelory subscriptions that you no longer wish to receive. In response to your opt-out request, before we modify your settings, we may call you to verify your authenticity or to confirm the extent to which you would like to stop receiving communication from us.
Please be aware that when you opt out of receiving certain subscription communications, it may affect the quality of the services you have chosen to receive from Excelory.
Access to & Accuracy of Information
Excelory strives to keep your personal information accurately recorded, and to provide you with reasonable access to personal information that you have provided to Excelory and the reasonable ability to review and correct it.
To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data.
Personal Information Security
Excelory takes seriously the trust you place in us. To prevent unauthorized access or disclosure of your personal information, maintain data accuracy, and ensure the appropriate use of the information, Excelory strives to utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process.
Excelory retains data only as required or permitted by local law and while it has a legitimate business purpose.
When collecting or transferring sensitive information such as credit card information we use additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities that have limited access. When we transmit highly confidential information (such as credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.